Testimonials

We feel very grateful to have John’s financial advice – he explains our investments and advises us in a way that is clear and understandable. The communication from the office is very efficient and friendly. Can’t fault our experience.

The Optimum team provided an excellent client friendly and very efficient service under the leadership of John whose approach, knowledge and experience was very reassuring. The team were very joined up making the communications easy throughout. I look forward to the times ahead and continuing to work with the Optimum team.

There is always a sense of commitment and care for me – not just another client; and this sense, together with the straightforward documentation and accompanying explanations make doing the review interesting and informative.

I have been with Optimum for many years and have found them to be very professional and helpful. A very friendly organisation and always there to help you with any issues.

A very good all round service.

We have known one Advisor for many years now and have complete confidence in this individual. Whilst we have always been on the cautious side we have been more than satisfied with the decisions made on our behalf and hereby pass on our grateful thanks.

Thanks so much! You made it a breeze to get all our finances and pensions sorted.

I would like to thank Georgina for her usual excellent service. Thanks to the rest of your staff for their hard work.

Very grateful for John’s advice and knowledge and feel confident in the advice we receive. Our comms with John and the team are polite, professional and interesting.

I have always been tremendously impressed with friendliness of all your staff, and their professionalism. I realise that I am not versed in matters money and I have always felt that I have been guided correctly and patiently with everyone I have dealt with. I’m incredibly impressed with the levels of service you offer, and I wouldn’t hesitate to recommend you.

Stephen is really knowledgeable and helpful.

My experience of being an Optimum customer so far has been very positive. They are a very friendly team. I feel the service has gone over and above what was expected or required and the advice has been very thorough. I hope this will be a long working relationship. Thanks.

Very good service & nice to be able to discuss matters at home.

Excellent service as always.

Georgina is friendly, is professional and approachable. Very patient too. We look forward to her visits.

We always have felt complete confidence in all of our years of dealings with Optimum. All staff extremely polite. John so very knowledgeable, and informative.
Cannot recommend enough.

Over the years we have established a good relationship and understanding with our Advisor (Georgina) we feel very comfortable discussing our financial situation and needs during our reviews with her.

We have established a good relationship and understanding with Georgina.

Always happy to speak to you and at a convenient time. Invaluable service that provides piece of mind.

Who ever I speak to they are always friendly and professional.

I have been with Optimum for years and have always been very satisfied.

I feel Tosh Naylor understands our current position and is sympathetic to our investment aims. His advice is always clear.

Thank you for your friendly, professional approach. I always feel welcome in the office and leave feeling reassured.

Over the years being with Optimum everything has been clearly explained and if not quite understood they take their time to talk things through without rushing forward. Thank you

So I have been with Optimum since my 55th birthday as part of getting to understand my pension and help manage it. In all that time the advice and support has been excellent and my advisor during this period has been superb and I have recommended him and optimum to several friends and relatives. Pensions and their management can be a minefield but I would definitely recommend Optimum as a company you can trust and looks after the clients interests.

I have particularly appreciated the way Rick has explained things since my husband died, Brian being 150% more financially aware than me. The overlap of Georgina with Rick helps that transition. I’m gradually getting used to people younger than me retiring!

All good. Have been a satisfied investor with Optimum for 10 years.

My meeting with Michael was meant to be in person… but I had to change it to online. This was facilitated without question. I have found Michael to be very personable, easy to talk to and very understanding… thank you

Very pleased.

Always receive a professional service when dealing with Optimum.

Everything was discussed in great detail, making sure of my understanding of the subject.

Always a pleasurable experience coming in for review.

Georgina is always so easy to talk to and explains everything in a manner which we understand. Very happy.

I have always been delighted with the service I have received from Rick over more than 30 years. At the meeting Rick introduced us to Tosh and we immediately felt comfortable with his style, diligence and attention to detail. As a consequence of the meeting we introduced our two children to Tosh and they are now Optimum clients as well.

Always had great service from all the staff at Optimum. Have recommended you to many family and friends. Thank you for all the advice and keeping me informed and up to date with my finances.

Friendly with a common sense approach.

We have always had excellent service delivered in a friendly and comprehensible manner. It always feels that we receive personalised treatment and that we are individuals rather than just clients. We are extremely happy with the service we have received other the years we have been with Optimum.

A long, comfortable, open and positive history of client/advisor associative history enables financial objectives to be agreed and, in the main, met. I remain content for this to continue.

Stephen understood our needs and explained everything clearly.

Everyone very welcoming when we visit your offices. John explains all aspects of our accounts in detail so it is easy to understand and make decisions.

A really trusted service for our family, through good times for us, and more challenging ones.

I was particularly pleased because John explained the products and services in simple, easy to understand language and made sure that I was following what he was saying. He made me feel that he had all the time in the world to help me make decisions and he never rushed me.

I have been with Optimum many years now and have had excellent service all the time.

My advisor, John Arrowsmith, always takes the time to listen to my requirements, and discuss all the options available. I am kept up to date on all the administration process from the friendly team at Optimum. Thank you all for the advice and professional service you provide.

Very happy with the way a slight problem I had was dealt with.

Nice to know everything is in safe hands when I have plenty of other things to worry about. thank you

Everyone pleasant, considerate, patient and make a pleasant experience.

I haven’t got a clue about pensions or investments so I am totally dependent on the recommendations of my advisor.

As always a thoroughly comprehensive review in a professional but relaxed environment.

John is always very professional, knowledgeable and empathetic. I trust his advice and feel valued. The staff are extremely friendly helpful and accommodating.

Having dealt with Gary Naylor and Optimum since early 1980 I have always had prompt attention and advice regarding my personal pension, and have no reservations in recommending Optimum and their team for financial advice.

All the staff involved were very welcoming and helpful. The meeting was well organised and conducted very efficiently in an informative yet friendly manner. All aspects were thoroughly discussed and options and opportunities fully explored. I have every confidence in the capability and guidance being offered. Thanks for the service, especially to Stephen who ensures the meeting is a pleasure and not a chore.

We have been using the services provided by the Team at Optimum since November 2012. Had we not been satisfied with the high standard of services provided we would have withdrawn our business. One must be aware that the current World situation does indeed effect our chosen portfolio’s, but the situation is eased due to the constant monitoring that Optimum provides us with continues to reassure us that our chosen investment provider is the right one to suit our requirements.

My experience with Optimum over numerous years has very much been one of trust and issues regarding finances very well explained. The service has always been exceptional, whether it be promptly answering the phone or a quick response and reply with reference to any queries.

A focused and knowledgeable meeting, helpful to my daughter and myself.

It was nice to talk to John and listen to his analysis, although some of what he said was a bit above my head! But overall I am satisfied that your service is excellent.

I have always found Optimum to be very helpful and clear in any dealings I have had with them.

Hi, more than pleased with the service you provide thank you.

A good working relationship built up over some years.

Great service received.

Very pleased with the service.

Optimum have always offered balanced and considered advice after full discussion with us . All the Optimum team are extremely friendly and professional and we still maintain full confidence in the financial advice they provide us after 20 years.

Services are excellent and, whether it is my advisor or reception, there is good communication and they are always willing to help.

We have always had a very good relationship and understanding with our Financial Advisor and staff. Feel very comfortable in their presence.

I would strongly recommend you for your helpfulness and friendliness. And for the assistance you have given us. Thank You

The service provided has been consistently excellent with a very open and accessible dialogue both ways. Exactly as I would wish it to be.

We feel we are understood when we ask questions. Our Advisor (Georgina) is friendly, professional, helpful and never too busy to answer any questions that we may have.

Comprehensive, honest and customer focused, would recommend to anyone.

Always feel happy with the service we receive and know that our finances are in very good hands.

John had a detailed meeting with us and we were happy to take forward his recommendations. I have been very impressed with the professionalism shown by Johns entire team and now hope that the fund performance will be a impressive but fully realize that is beyond Johns direct control. I have and will continue to recommend Optimum to friends and family alike.

My experience has been positive throughout. The information has always been presented clearly with added verbal explanation that I have found extremely helpful. At no time have I had any doubts about the thoroughness or carefulness of the background research and information collection. And the warm friendly personality has been a great asset.

I’ve been with Optimum for quite a few years now and find them straightforward and clear in making me understand what is happening to my money and the potential future options.

Have known Gary and Optimum for so many years, with complete trust and faith in the service you offer, which is getting ever rarer these days, in the fast quick buck world we seem to live in now. So keep on doing what you’re doing.

Rick and the rest of the Team always act in a totally professional manner. Good communication, and good advice woth plenty of follow-up support.

I am very happy with the service received from all the staff. The service is professional but friendly and tailored to my needs.

I have always enjoyed an excellent service from John Arrowsmith and the whole team.

I always recommend Rick to clients wherever possible. I have still not been able to ask him a question which he has not been able to answer.

I have invested with Optimum since 2014, and always receive good service and advice. The annual reviews have naturally been tricky of late for Optimum staff due to the current and recent situation regarding growth opportunities, which I, and Optimum, hope will improve.

Excellent service, staff and overall knowledge. Can not fault.

My husband and I have known Rick Patmore for some years and had every confidence in his approach. My husband knew that after his sad death my finances would be in good hands. Rick has been compassionate and understanding in these early months as well as clear in his explanation of what needs attention in the short and long term.

Georgina was very friendly and helpful she knows that I do not want to take too much of a risk but hope fully has advised me correctly.

Friendly, helpful & professional, would be my best description of Optimum.

We have known Rick Patmore for many years, and have always trusted and valued his knowledge. We will be sorry to lose him as our advisor when he retires.

Always very high standard, Trusted.

Always excellent service and John explains everything in easy to understand advice.

I have been a client of Optimum many years always have had good advice and service.

The team at Optimum are always very well informed, helpful and approachable. Our only wish is that some of the news they give us on our investments is better! World influences mean that returns are lower than we would have liked. For this reason we have decided to increase the risk level in the hope that our returns increase. We have been well informed by Optimum in this regard.

Georgina is always very friendly and Professional. She always explains financial matters in a way I can make sense of. I know I can get in touch with her if I needed to ask any further questions.

I find Mr Biggs very patient and approachable. He works hard to explain things in a simple manner.

Considering the markets at present you are doing the best job that you can, well done.

It is a shame that, despite Ricks very best efforts, the global financial situation has caused our funds to underperform. It is a blessing to know and understand that, without your positive input, we could have been far worse off. Thanks again!

Excellent service as always.

We have always been very satisfied with the services that were offered. Questions were always answered efficiently.

My experience with Optimum has been very good and I would not hesitate to recommend them to anyone else.

Superb as always I feel I am treated as a friend.

Always good service and John always has time to explain the plans for the future. It is reassuring to know our money is as safe as it can be in these changing times.

Always a good experience to deal with Optimum. Everyone is helpful and friendly and the service is second to none.

Very thorough and efficient and good communication.

Excellent service as usual.

Fabulous

I am completely satisfied with the service I have received and from all the members of staff in the office.

I always find your staff helpful and friendly which helps to build confidence regarding investment recommendations.

Excellent explanations of the current situation and the following advice so decisions could be made with confidence going forward. All questions answered succinctly with facts and figures to support where necessary.

Personable, approachable and providing value.

Everyone seems very helpful, and any queries are soon sorted.

I would like to thank John Arrowsmith for the patience in explaining my finances to me and making sure that I am very comfortable with any decisions that we agree on. The staff when I have rung up or popped in are friendly and help full as possible. Thank you.

Always satisfied with John and his lovely staff.

I can only say that I am completely satisfied with all the dealings with Optimum. On a personal note…John, you and your staff are all lovely.

I found the advice helpful and especially Stephen’s explanation regarding salary sacrifice, very helpful and I have now taken this up with my employer

Everything is very clearly explained and we are extremely happy with the service we receive.

I always feel like a valued client and optimum have plenty of time for me.

Stephen was excellent with the advice he gave me just as he always does every year. Great service.

Excellent service and always hassle free.

Very satisfactory review. Always a pleasure dealing with Stephen. He explains everything very well giving over great information and advice as usual. Many thanks again Steve.

Good interaction.

Georgina has looked after our investment portfolio in an exemplary manner for many years.

Georgina continues to look after our financial environment with impeccable care.

All staff extremely professional, friendly and helpful.

I have always been more than satisfied with the service which I have been offered and very much value the annual one-to-one meeting as well as the knowledge that I can ring up to ask questions at any time.

As I mentioned in some recent communications, the way you explain financial issues in very tangible terms has ensured that my wife now takes a real interest in our finances – which is really helpful when we have decisions to make.

Helpful and thorough.

I appreciate the relaxed and professional atmosphere and that parking is available for our visit.

I was very pleased with the friendly and helpful way the meeting was conducted.

I have always had excellent service and advice in my dealings with your company and am happy to continue using your services for the foreseeable future.

I’ve always found John and other members of staff hugely helpful. Thank you.

Super team and I get a parking space for the annual meeting!

Always a pleasure to deal with Optimum. Friendly, efficient, informative and easy to understand.

I just feel that the company are interested in me and and my financial future, and are willing to fit in with my needs, especially my technical incompetence…Thank you

Hi John, thanks for the review meeting today – very enlightening, as always. I must say that – before we started meeting with you – Ali actively avoided having anything to do with our finances. But now, because you explain things so clearly (and link everything back to real-world events) and involve her in all of the discussions, she actually ENJOYS managing her finances – so thank you!

Excellent professional advice. Have recommended colleagues recently to take up very friendly and professional services which Optimum have always offered.

Clever recommendation which hadn’t been brought up before, well done.

I was kept well informed throughout the transfer.

Very pleased with the way I was dealt with, a well explained experience from start to finish. Well done.

I have been looked after by Rick Patmore and the Optimum team now for several years and have always received the best, most relevant and professionally informed advice about my needs and circumstances.

Professional and efficient.

Very helpful advisor and explains things very clearly and succinctly.

John is extremely personable & knowledgeable. We will be investing in the future.

Yes, all very good, thanks.

Have already mentioned you to several of our friends.

I have known my adviser for many years and we have built up a good working relationship as well as an understanding of our personal situations. I think this is essential for frank discussions about my financial situation going forward.

We enjoy speaking to Georgina about our Finances and future needs. We felt she got the extent of our understanding of financial markets right from the start and therefore was able to communicate to us at a level to suit. We never feel pressured into making any decisions. A lot is based on trust and we felt we could trust Georgina from the start and what she told us about the way Optimum operates.

Optimum provide a friendly, respectful, confidential and totally trustworthy service. They are very knowledgeable in their advice. I feel that I am in very safe hands. They are there to reassure in trying times. Excellent in every aspect. Thank you.

The relationship is professional and personal in equal measure and reflects the authenticity of the approach taken. Could not ask for more.

Friendly and very knowledgeable service.

Information is sent out quickly and the whole process is well managed. It was very useful to have an annual review meeting which allowed me to go through the questions I had and talk about future investments.

Have always been very satisfied since we first met Rick Patmore.

Very happy with the service we receive and any members of the team we have contact with are always very helpful. Thanks 🙂

Your experience and professionalism in the investment market is far greater than my own, so it makes sense to fully utilise your services.

I feel that Georgina understands perfectly my attitude to risk and investments. I have always found that she explains, very well, the reasons for any change that may be advisable.

We always get excellent service from Rick and the Optimum team.

Rick has looked after our financial affairs for very many years and we have always felt in very safe hands.

Very friendly and knowledgeable advisor.

Always very cogent, patient, and thorough.

Optimum has always provided me with prompt, professional, courteous and effective advice.

I have had an excellent relationship with John Arrowsmith for many years now and both he and his fellow team members are always kind, courteous and very quick to respond to any question or query.

I look forward to seeing Rick Patmore, he puts my mind at rest financially regarding my future in my twilight years. He is friendly but extremely professional. Thank you.

I always feel Stephen Biggs is professional in everything he does and listens to us and comes up with solutions. The office staff also keep us up to date with the latest portfolio figures.

John and the team are always friendly, polite, courteous and extremely helpful. I find it difficult really to understand financial matters, and he’s always explained with friendliness and clarity. I always feel safe and that I’m being financially guided in the right direction. I’m very grateful for this.

I find your service excellent your staff polite & well informed & would recommend your service to any friends and colleagues.

My experience was relaxed, very informative and outlined the current state of my investments giving me confidence going forward, especially in these troubled times, and the effect on the world markets.

Honest, realistic, friendly advice.

Have known Rick Patmore for several years after being recommended by our Accountant. Have always trusted his advice.

I’m extremely happy with the service. The annual review is invaluable in keeping focus on my savings and retirement plan.

The service provided, remains very good even in these strange times. Over time we have recommended several people both family and friends to Optimum. They all have been very happy with the service provided.

As always a great service. We would have no hesitation, and already have, to recommend Optimum to friends and family. All aspects of our investments are discussed at our annual review and the written report reiterating what was said is very helpful.

I was very satisfied as always.

My knowledge of investments pensions etc is, like many people, limited. I appreciate the help and experience of your firm, particularly Rick Patmore who I have known for many years.

Excellent and clear communication as always. Everything explained and nothing is too much trouble.

Optimum have always provided us with excellent advice, they have always advised a cautious approach, researched our needs and how the markets have been affected on a global platform. We are very happy with the service that the Optimum team have provided for us.

I cannot rate the advice and service I have received from Rick and Optimum highly enough. It is clear that my financial security is their primary concern and they are definitely a very safe pair of hands. Thank you.

It is always a pleasure to see Rick and I would trust him to do the best for my finances at all times. I would have no problem entrusting my last penny to him to look after.

Have recommended Optimum when the opportunity arose…

I have total confidence in Optimum.

Rick Patmore has been my adviser for over 30 years, he was also the company adviser when I was MD of Mercurius UK Ltd. He is without doubt at the very top of his profession and is an absolute asset to Optimum, I don’t know where I would be without him. Additionally the back up from the team in office is also faultless.

Very happy with overall service and communication.

I continue to thank John for his courteous manner, as well as his ability to make me feel comfortable discussing my financial situation.

I think you’re friendly and professional.

Always straight forward easy to understand and work through. John always understands our requirements

As usual Optimum has again been extremely professional and understood about my requirements. Optimum is doing a first class job with all the problems the world is going thought at the moment. Thanks to you all at Optimum.

Knowledgeable and professional service at all stages.

A great service tailored to the individual needs of the client. Always easy communication and explanations.

John’s provision of excellent information and guidance over the years, has helped us to enjoy our retirement as we feel confident our investments are safe with Optimum. Whenever I call, the telephone is answered quickly or if I leave a message there is a quick response from the team. This year I suddenly needed some advice and although John was on holiday there was no problem as Gary stepped, listened then provided me with the relevant information. In this situation it was reassuring to have a team of people like this with the experience and knowledge to help you.

Excellent all through. Nothing to add!!

All my dealings with Optimum have been handled in a friendly professional manner. This provides confidence and reassurance in our investment making decisions. Thank you.

I am a cautious investor and as such always worry in the back of my mind that I don’t physically have this money. I am always reassured during my calls of what is happening.

Personal interest with professional care.

Always friendly helpful and warmly met by all the members of staff, either in person or on the phone. Have always recommended to family & friends. I know I am in safe hands and that means a lot.

The staff at Optimum whether over the phone or via e-mail have always responded very promptly with any queries or organising appointments etcetera. The annual review is very good in catching up with the markets be it good or bad, always explained very well and the report is very thorough including all aspects of items discussed, so much so that the details of the review are so accurate one wonders if a recording was taken of the meeting. Overall as usual excellent service from Optimum IFA.

Georgina provided an excellent review and service. Would strongly recommend to anyone.

Good job done.

Excellent and well informed service as usual, many thanks.

Always respect John’s advice.

A very professional service with outstanding customer service. I am not confident in managing my finances but I do have the confidence in our advisor.

Steve understood what we wanted and explained everything in a language my wife and I understand.

The advisor knows his business and is well supported by a great team.

It was good to deal with an advisor I had known for a number of years. I have a good feeling about my transfer to Optimum.

Always good, sensible and sound advice from John which is always appreciated but especially so in these financially volatile times.

Rick Patmore is very open to wide ranging discussions on what my aims & wishes are, gives good sound advice, and is highly professional in all circumstances. I rate him very highly.

Always friendly knowledgeable and helpful. Takes time to tailor everything to our needs.

Always nice to speak to John and to receive his good advice!

Since initially contacting Optimum we have been treated with respect and our attitude to investing was explored and it was agreed where the necessary investments would be made. Overall I feel we have had excellent service and at our yearly review our investments were fully discussed. Would certainly recommend and give 5 star review.

I really appreciate the clarity with which everything is presented and explained.

I have always found Rick to be very professional and fully understands our current needs and future requirements.

I am very happy with the excellent service I receive from Optimum year after year and can feel confident that my investment is being well looked after. The staff are always helpful and extremely pleasant.

Really happy with everything, keep up the good work guys.

More than pleased, thank you.

I have always enjoyed a good relationship with you and find that Rick Patmore very personable and most helpful.

I have been very happy with both the service and the manner in which communication and information is imparted. Overall I have every confidence that my money is well managed and that I am kept informed as and when appropriate.

I consider that the service provided by Optimum throughout the years we have been with them has been faultless and we appreciate how much support we have been given to understand our options available and relevant variables; this has been presented to us in full both during meetings and within the follow up reports for our guidance. We do appreciate that the language used is uncomplicated even though the options may be complicated. Everything is explained to is so that we fully understand before making any decisions. We are always treated with courtesy by all the staff and especially our adviser John. Many thanks.

All of the staff are extremely friendly and helpful. My financial advisor explains everything really well and answers any questions that I have in a way that I understand. Thank you.

Morning meeting with coffee, but no bacon roll.

Director’s comment: We will look to put this right at your next annual review!

We have always found Optimum to be thorough, extremely reliable and trustworthy, and the staff are always very friendly and helpful. Over the years we have recommended Optimum to a number of people and will continue to do so.

Stephen is always very good at presenting the facts allowing good decisions to be made. It is always a pleasure talking and chatting to him. Many thanks again for your excellent service. Terry

Very satisfied with the service given and feel happy with the explanations in support.

Everyone I have dealt with at Optimum has been friendly and professional and have provided a great service.

I’ve always appreciated the level of service received and will continue to do so in the future.

I am very happy with the service I receive.

I am very happy with Optimum taking care of my investments. I have full confidence that my money is safe. This is important to me.

Always helpful whoever you speak to and always come back to you as promised.

My experience with the services and the people is very reassuring. I feel understood and well advised.

You were recommended to me and I have always been grateful for that recommendation. I’ve been exceedingly happy with my advice and investment performance. Thanks

Very happy with the service you give me.

Help and advice was great, any worries are explained and put my mind at rest.

Optimum has given my wife and I a decent income over several years. We are more than happy with your services. Thank you.

Very helpful and friendly advice given in such a way it could be easily understood and listen to our comments on the way.

As I have known Gary for many years I have always trusted his advice and will do so in the future.

We have worked with John for a number of years, both professionally and personally, and we are happy to recommend him to both clients and family. John is very approachable and offers sound financial advice in a calm manner. The Optimum team are very efficient and friendly.

Continuing excellent and personal service.

I’ve always been very content with Optimum staff and services.

I look forward to seeing our adviser, knowing he is always honest and up to date.

Never had a problem from day one. Excellent service and nothing but friendly from all the staff.

Nothing further to add, more than satisfied.

Excellent and professional service as always.

It is good to have face to face meetings to go through my portfolio. At my age computers are good but I still value the personal touch.

Definitely rely upon Rick to guide me.

John’s attention to my personal situation is very reassuring.

I have been a client of Gary’s since day one when he opened Optimum for business and have always found Gary very honest and knowledgeable in his advice to me. Over time Gary has built a team of very helpful, friendly and knowledgeable staff. May it long continue.

The main thing that always comes to mind when talking about my investments is trust, I have the upmost trust in the advice and guidance given, that goes a long way in providing me with piece of mind.

I have been with Optimum for some time and have always been very satisfied with the advice my advisor has given me.

We find all our dealing with your company and Stephen Biggs very helpful and friendly and appreciate the care taken with our account.

They are extremely trustworthy and have made my investment earn much more interest than I could have made without them.

Friendly and professional.

I am truly grateful for your continued advice, it means a lot to me and as I said, I do feel the benefit of the portfolio and on going support, so many thanks again!

All staff have been very friendly and approachable and responded quickly to any queries / actions required. Our financial advisor is also very approachable and knowledgeable and takes time to check our level of understanding. Thank you.

Highly recommended for all.

Always feel confident when dealing with Optimum that the level of competence and professionalism is of the highest standard.

I have known Rick Patmore for over thirty years and he has acted for me for almost as long. Rick saw me for our annual review at an awful time for him personally but that is the service and commitment one gets from him. It is why I never do have any hesitation in recommending him to my clients.

We continue to be extremely happy with the service provided by Optimum. Many thanks.

I have always been impressed with the service Stephen Biggs offers. He is thorough and explains everything in great detail. He is also open to discussion and I have total confidence in what he advises. The back up administration from the office complements the overall service.

Any contact is quick and easy. John’s knowledge of products is also very good.

I am very happy with the current level of service and would recommend to anyone.

The service is very good and everybody is always very friendly and approachable.

All good. No further comments.

I was very pleased with our telephone conversation.

The service / response and support received is second to none. Fantastic group of people run by a very experienced leadership team.

I have been consistently happy with Optimum’s service over many years. The information provided, both oral and written, is always clear and concise and I feel able to ask ‘silly’ questions without fear of being patronised or buried in jargon. The administrative support too is prompt, helpful and accurate.

I am completely relaxed about my financial affairs because I have complete faith in the service which the members of Optimum provide.

I have been an Optimum client for many years now and I would not think of changing.

Tosh is excellent, he always responds comprehensively and timeously to any queries I may have.

I fully trust John with my money. He is very friendly and not at all pushy. He understands our goals and advises accordingly. I know I have to pay for Optimum’s services but I feel that it is money well spent. They do all the hard work and I just watch it grow (hopefully!) on my App.

Just a very short note to acknowledge your letter of 12th August and to say how pleased we were with the result of the investment management on our behalf. It was far better than we anticipated. Fingers crossed that things continue in the same way!

Rick Patmore has been dealing with our finances for many years. Always a pleasure to see him.

I have always found the experience very good and felt extremely happy with the help I have been given when I did not understand everything. Gary has always been easy to work with and I think he has always given sound advice. I wish him well for the future.

As we now no longer live in Colchester and due to the current situation due to Covid all our contact is now over the phone or email. Always prompt in dealing with our questions, polite and knowledgeable. John is always clear and honest with what he suggests we do with our money. Pleased with our returns.

Perhaps some cake as well as coffee at the next review meeting. Otherwise the arrangements were flawless and the banter superlative!

Difficult to talk in the detail we have become used to over the years during much briefer telephone appointments. This is the fault of the pandemic not Optimum.

I am able to talk frankly with my advisors to determine what’s best for me, however the final decision is always mine.

A very good company to deal with and feel quite safe in their hands.

We have great confidence in our dealings with Optimum, we appreciate the patience with which we are dealt and the support we are given to make decisions. Our attitude to risk taking has been strengthened. We have already recommended Optimum to others!

The meeting went smoothly and in a friendly way.

Feel very reassured that we have our money in a safe portfolio with Optimum. Always there when needed. Can’t recommend highly enough.

Excellent professionalism all round – especially no-nonsense valuable tailored and open advice without trying to continually push/sell other services. Staff and communications always clear and professional.

Rick is extremely knowledgeable, kind and patient and never makes me feel silly if I don’t understand something.

As an ex financial adviser I am completely satisfied with the service and sound advice that Rick Patmore always gives to my wife and myself. Nothing is ever too much trouble and the office team are always on the ball. Thank you.

Cannot fault the service and advice from Rick Patmore.

John has been very thorough in reviewing my financial circumstances and offering advice in so many areas including aspects that I had not even considered. Overall I have been very happy with the service provided and am continually finding more areas in which you are able to support me in making the best financial decisions. I am also impressed by the ongoing professionalism and friendliness of everyone within the Optimum team.

Optimum’s staff have always been polite, helpful, professional and cheerful. Nothing ever seems to be too much trouble for them, their customer service focus is excellent. We have always been provided with excellent advice and service and trust them to continue doing so into the future.

We have recommended Optimum to several friends and they like us have been more than satisfied with the service and professionalism that we have received. We feel very confident and happy with how our money is managed.

All staff have always been helpful and efficient.

Optimum continues to give a first class service. Over time we have recommended Optimum to several friends who also have rated the company as first class.

Everyone with whom I have had contact at Optimum has been very friendly and approachable, as well as being extremely knowledgeable and helpful. I feel that my best interests are at the forefront of all the advice I have received. I have been advised regarding certain financial issues that I never realised I had, which has given me the opportunity to address them myself, where possible. I am more than satisfied with the service I have received.

Excellent can’t fault this company, have already recommended family and friends and would continue to do so.

As per usual Optimum have been extremely professional and understood about all the dealings with my yearly review. We are very happy with the information we have received from you and look forward to our continued partnership. Thank you once again.

Whoever I speak to at Optimum has always been helpful, friendly, efficient and a pleasure to be in touch with. That is why I recommend them to family and friends.

Always helpful and knowledgeable about the financial markets and able to relate that to my own financial circumstances. Excellent!

I have always received friendly, immediate, and sound advice with extremely efficient administrative follow up from all relevant members of Optimum’s team and have recommended Optimum’s services to all my friends.

Although my interaction has often been once or twice a year it is always a pleasure speaking to Tosh. He’s able to ask the right questions and I’ve developed a good understanding and confidence with my investments as well as managing my money outside them. I know that when I need more detailed advice and planning as life gets more interesting, Tosh (and Optimum) will be there to help.

Always a great experience to communicate with all the staff.

Brilliant service all round. Excellent advice.

I have total confidence in every way Optimum manages every aspect of my financial affairs and the advice given.

Thoroughly professional and objective, but relaxed friendly and informative.

Optimum continues to be Very Good, and I personally regard John Arrowsmith as a friend, not just a Financial Advisor.

Optimum does what it says on the tin. Excellent advice always given.

I am extremely happy with Optimum and would recommend them to anyone. Stephen and Gary are always very quick to answer my questions no matter how large and I value their advice! Sophie is also extremely helpful throughout the process!

As someone with no great financial experience, your advice was easy for me to understand and allowed me to consider how best to manage mum’s financial affairs. I would like to thank you for getting back to me so quickly after my initial enquiry, and for explaining the considerations so well. It really has helped enormously and I would have no hesitation in recommending your services.

Really pleased with whole service and thanks for all your advice and support.

Stephen, annual review report is brilliantly detailed and really interesting. Thanks so much for your continued diligent support, I never really noticed how carefully the funds and the pension are managed as you go along.

I’m sure there’s other clever things you’re doing, thanks again for your continued careful management of my/our finances.

Always given sound advice, in language that is understood.

Simply fantastic.

Have always found the service and advice given by Optimum to be excellent and this year was no different other than the fact that it had to be dealt with remotely due to pandemic. Look forward to continuing my dealings with Optimum in the future.

Very supportive to myself and husband during which is a difficult personal time.

Helpful, supportive and professional as ever.

As a new client I have experienced an excellent introduction to the world of financial investment in the stock market. The whole approach from Optimum has been transparent, honest , friendly and responsive. I am grateful for this introduction and look forward to many years of sound and supportive financial advice.

We were very pleased to have Rick involved once again. We feel he knows our needs and attitudes pretty well and has helped us make a good transition from long term to retirement financial planning. His skills have maximised our savings and the professional efficiency and approachability of the firm gives us confidence that we are in safe hands.

Very pleased with the service and like the approach which provides me with a greater understanding and more confidence. very pleased to have made the move to Optimum.

All elements of the investments are carefully explained and any questions answered in a considerate manner.

I am very appreciative of the continued and on-going personal service which i have always received, this gives me confidence and peace of mind concerning my finances. Thank you all so much.

Am not terribly au fair with stocks snd shares but if I have any queries or need help? This is always immediately available.

Always very professional and staff a pleasure to talk to.

Always helpful and understanding.

Excellent, personal service and advice, as usual.

Thorough and friendly.

Responsive, understanding and professional.

Very satisfied with the service received from all members of staff.

Optimum have consistently provided excellent service. John has really taken the time to talk through and understand our attitude to investment and has provided gentle but very reasonable ‘challenge’ to some of our less defensible leanings. He has steered us to a mix of investments that gives us what we need – and has managed to keep us comfortable with the process. All the other members of the Optimum team with whom we have had dealings have always been really friendly, helpful and professional. This massively helps to make our dealings with Optimum much more efficient and a lot less stressful. Thanks all!

Thank you John I very much appreciate your measured and trustworthy advice as always.

Nice to deal with established business contacts and a team behind them.

First class, knowledgeable, professional and friendly service. Excellence in every department!

I think your service is very good and helpful.

Optimum gave me and my wife peace-of-mind in all matters.

I was originally introduced to Optimum by my accountants and immediately trusted John when he told me I didn’t need his services! I recommended Optimum to my parents in law who immediately started to use them for IHT planning and my wife and I started to use Optimum when we retired. We have recommended them to other members of our family and would not hesitate to recommend Optimum to anyone who needs financial advice of any sort. Very friendly and always helpful.